Privacy Policy for FirstChoice Home Care

At FirstChoice Home Care, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights related to your information.

1. Information We Collect
   

   We may collect personal information from you when you visit our website, complete a form, or use our services. This may include:

   - Name, address, email, and phone number
   - Date of birth and demographic information
   - Medical history or health-related information necessary for care coordination
   - Payment and billing information
   - Communication preferences, including SMS consent
   
   We may also collect certain information automatically through cookies or similar technologies when you use our website, such as your IP address and browsing behavior.
   
   

2. How We Use Your Information 
   

   Your personal information may be used for the following purposes:

   - To provide and coordinate home care and related services
   - To contact you about your care or inquiries
   - To send important updates or notifications regarding your services
   - To improve our website, services, and customer experience
   - To comply with legal or regulatory obligations
   
   If you choose to receive text (SMS) messages from us, your phone number will only be used for communication related to your care, scheduling, or service updates.
   
   

3. Information Sharing 
   We do not sell or rent your personal information to third parties.
   
   

   We may share your information only in the following circumstances:

   - Service Providers: With trusted partners who help us operate our business or provide services to you (e.g., home health aides, billing providers).
   - Legal Requirements: When required by law, regulation, or court order.
   - Authorized Parties: With individuals or entities you authorize us to share information with, such as family members or healthcare professionals involved in your care.
   
   SMS consent is not shared with third parties.
   
   

4. Security
   We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure.
   
   
5. Cookies and Tracking Technologies
   We may use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage cookie preferences through your browser settings.
   
   
6. Children’s Privacy
   Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with personal information, please contact us so we can remove it.
   
   
7. Changes to This Policy
   We reserve the right to update or modify this policy at any time. If we make any material changes to this policy, we will post a notice on our website.

If you have any questions or concerns about our privacy policy, please contact us at [email protected].